Product help
Moving Ears & Tails FAQ
Quick answers about what moves, fit, sound, charging, delivery and returns.
Quick answers about how our ears and tails move, charging, fit, shipping and returns.
What Moves, and How?
Most of our moving cat, fox and wolf ears respond when you tilt your head, with an adjustable speed setting. The electric fox, wolf and cat tails move at the press of a remote, and the lamb tail reacts to sound. Static headbands, posable tails, sets and accessories do not move and need no charging. Each product page says exactly how that piece works.
Do I Need an App to Use Them?
No. There is nothing to pair. The ears react to your head movement and the tails come with their own controls, so you can wear them straight into a convention hall.
How Do I Charge Moving Ears and Tails?
Our rechargeable ears and tails charge over USB-C. Charge them the night before an event and keep a cable in your bag. The power details for each piece are listed on its product page.
Will the Ears Work with My Wig or Glasses?
Usually, yes. Our ears sit on a slim headband close to the hair, and glasses arms normally pass underneath. Thick wigs and hair clips can change the fit, so try the full look at home before a big day.
How Do the Tails Attach?
Most of our tails are worn at the waist with a belt or strap. The product page lists what is included, and the size guide gives tail lengths so you can plan for sitting and walking.
Can You Hear the Motor?
Like any motorized accessory, moving ears and electric tails make a motor sound while they move. If you are recording close to a microphone, switch the motion off between takes.
Is There a Discount for Ears and a Tail Together?
Yes. Add any of our ears and any tail to the same order and the tail is 15% off automatically at checkout. Ready-made ears and tail sets are already priced as a set.
How Much Is Shipping?
Standard shipping is free on orders of $60 or more and $9 below that for Canada, the contiguous United States, Europe and other eligible destinations. Alaska, Hawaii and U.S. territories have a remote delivery rate. See the shipping policy for details.
When Will My Order Arrive?
Orders are packed in 1 to 2 business days. After dispatch, delivery usually takes 2 to 7 business days to the US, Canada and Mexico, 3 to 7 to the UK, Europe, Australia and New Zealand, 3 to 8 to Asia and the Middle East, and 5 to 10 elsewhere. Customs and holidays can add time, so order early for an event.
Can I Return Something?
Yes. You have 30 days after delivery to request a return on unworn items with all parts and the original packaging. Everything must also be unused, and return shipping for a change of mind is yours to cover. Email info@animisway.com to start one. If it arrives faulty, damaged or wrong, email us within 30 days of delivery with your order number and a photo, and we will send a free replacement with shipping covered. Full terms are in the return policy.
Need a Hand?
Ask Before You Order.
Email info@animisway.com with the product name and your question. We’ll help you check fit, colors and delivery.